Company Faq
Welcome to our FAQ section! We understand that navigating the world of trading can sometimes feel overwhelming, especially if you're just starting out. That’s why we’ve compiled answers to the most common questions about our company, services, and trading in general. Whether you’re curious about how to get started, the specifics of trading CFDs, cryptocurrencies, commodities, or indices, or you simply want to know more about our platform's features, you’re in the right place.
Here, you’ll find clear, straightforward explanations to help you better understand everything we offer. Our goal is to ensure you have all the information you need to trade with confidence and ease. If you don’t see the answer you’re looking for, don’t hesitate to reach out to our team—our support is available 24/7 to help with any queries. Let’s make your trading journey smooth and successful!
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What are the trading hours?
You can trade 24 hours a day, starting at 00:00 Monday and closing at 24:00 Friday (server time). Please note that the server time is GMT + 2 (GMT + 3 applies during daylight saving/summertime).
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The price on the chart is different from the price appearing on my trading terminal. Why?
The charts show the Bid price by default. You open a Buy position with the Ask price and close it with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore, the difference in price is due to the spread.
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My order was stop-out. Why?
Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 0%. This will trigger a stop-out, and your positions will start closing, starting from the most unprofitable.
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I am getting “Requotes”. What does this mean?
The requote statement usually pops up to inform traders that the execution price has changed and allows traders to decide whether they wish to accept the new price. The advertised price affected by high market volatility can change in a split second, and we need to offer you the latest market price. In such an event, you can either accept the new requoting or reject the new price and cancel the execution of the transaction. Another possible reason for getting requotes could be a bad internet connection, which can delay the transmission of orders; in this situation, you will see old prices instead of current market prices.
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My pending order was deleted. Why?
Your pending order will be deleted from the system if the free margin is not enough to cover the margin required for opening the specific order.
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Can I cancel an instant order request?
If you placed an instant order, it might not always be possible to cancel it, if our trading server has already received your request. In this case, your platform would also give you a warning: Closing of this window will not guarantee the order cancelling.
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What is the lowest volume I can trade?
The lowest volume that can be used depends on the client’s type of account, but it starts from 0.01 lots/volumes.
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Why is your spread so high?
Due to the volatility of each asset on the relevant market that it is listed on and due to the risk that any asset presents to all investors the spread on our webtrader is floating for most instruments.
For general inquiries please contact [email protected]